Defining and establishing IT service delivery framework:
The effectiveness, efficiency and to a great extent the quality of IT services is dependent on the framework of Service delivery established in the organization. It Includes:

• Definition of the services - Service catalog
• Clear definition on users and customers of the services
• Service delivery models
• SLAs

It is one of the initial and important activities while planning the service delivery itself. However, it is also important for organizations to reassess the service delivery framework and achieve assurance that the framework is aligned to the overall objectives and global best practices. Even minor fine-tuning and improvement on the service delivery model could bring in greater improvement in the efficiency, quality of the services and processes.

Understanding and correct interpretation of the standards and best practice requirements are essential to ensure that the alignment brings in business value to the organization. Our consultancy services will bring in tremendous value to the organization.

Process definition: Defining/fine tuning the processes need to be in alignment with the best practices, organization goals and directions as well as the global standard requirements. Achieving such a balance can be tricky and that is where the expert assistance from our consultancy services brings in value. Our practice with customizable templates and review mechanism will speed up the overall process definition.

Roles, Responsibilities and skill mapping: People play a critical role in achieving service excellence, so it is important to understand the required roles and associated responsibilities. It is also important to do the skill mapping for these roles so as to ensure that the right people are assigned to these roles. Establishing end-to-end services and processes brings in requirement of a matrix relationship among these roles. Hence, Our services can bring value in handling such a sensitive, but critical organization change management.
Interoperability and interfaces with other frameworks and standards: While aligning to and adopting the global frameworks and standards on Sree Technologies, it is critical to ensure that interfaces and overlapping with other existing frameworks and process models (like ISO20000, ISO27001, ISO9000, etc) are identified and managed. Our consultancy services will ensure that these interfaces and touch points are managed effectively and efficiently.

Process implementation and rollout: Many a time, well-defined processes fail because they were not implemented or executed properly. Process implementation requires people who are assigned with specific roles, provided required training and hand holding are imparted, and then implementation, execution is monitored and controlled. Our consultants have experience in assisting organizations implement and rollout processes.